Tairua Shores Motel – Terms and Conditions

Securing your reservation means you accept the following terms and conditions:

General Rules

• Check-in: From 2:00 PM on the day of arrival. If arriving after 8:00 PM, please notify us in advance.
• Check-out: By 10:00 AM on the day of departure.
• Smoking Policy: All units are non-smoking indoors. Smoking is permitted outdoors, but please ensure doors are closed to prevent smoke from entering the unit. A cleaning and loss-of-income charge may apply if smoking occurs indoors.
• Visitors: Guests may have visitors; however, please notify us if they are staying overnight. Visitors must not occupy other guests' parking spaces.
• Cleanliness & Damages:
  - Units must be left in a reasonably clean and tidy condition.
  - Excessive cleaning, damage to carpets, furniture, or fittings may result in additional charges, including a cleaning fee equal to one night’s stay and/or partial or full repair costs.
  - A security hold may be placed on credit cards at check-in to cover potential damages.
• Noise & Quiet Hours:
  - Quiet hours are from 9:00 PM to 8:00 AM.
  - Excessive noise, loud music, parties, or disruptive behavior is strictly prohibited at all times.
  - Multiple noise complaints may result in immediate eviction without a refund.
  - A penalty fee of one night’s stay may be charged for severe disturbances.
• No Functions or Parties:
  - Bookings are strictly non-event stays.
  - Any unauthorized functions or parties will incur an automatic charge of at least one additional night’s stay.
• Illegal Drugs:
  - The use or possession of illegal drugs is strictly prohibited.
  - Evidence of drug use may result in immediate eviction without a refund and may include additional testing and cleaning charges.
• Vehicle Parking:
  - Parking is at the guest’s own risk.
  - Please lock your vehicle and avoid leaving valuables inside, as the motel is not responsible for theft or damage.
• Children: Parents and guardians are fully responsible for their children at all times.
• Pets: Pets are not permitted on the premises.

Reservation Policies

• Booking Confirmation:
  - Once a booking is made, you will receive a confirmation email.
  - Please review all details and contact us immediately if any changes are required.
• Payment & Credit Card Policies:
  - The total accommodation cost is due upon check-in.
  - We accept:
    * Bank deposits
    * Cash (NZD only)
    * Credit cards (Visa, Mastercard, Union Pay) – 1.5% surcharge
    * American Express – 3.5% surcharge
  - A valid credit card must be provided at check-in to cover incidentals or any additional charges.
  - If you do not have a credit card, a security deposit may be required.

Liability & Disclaimer

• Guest Responsibility:
  - Tairua Shores Motel is not liable for any personal injuries, accidents, damages, losses, or theft of personal property during your stay.
  - Guests accept full responsibility for their safety and belongings.
• Use of Facilities:
  - All facilities (including recreational areas) are used at the guest’s own risk.
  - The motel is not responsible for injuries or damages resulting from their use.
• Accuracy of Information:
  - While we strive to provide accurate information on our website and promotional materials, we do not guarantee its completeness or timeliness.
• Travel Insurance:
  - Guests are strongly encouraged to have travel insurance to cover unexpected cancellations, medical emergencies, or other disruptions.

Cancellation Policy

• For bookings of fewer than 3 rooms:
  - Cancellations outside of the free cancellation period (3 days prior to check-in date): No charge.
  - Cancellations within the free cancellation period: Full payment charged.
  - If we can re-sell the room, we may offer a refund (minus a $20 admin fee).
• No-Show Policy:
  - If you do not check in by midnight on the day of arrival and have not contacted us, your reservation will be considered a no-show, and the full booking amount will be charged.
• Flight Cancellations & Weather:
  - We do not issue refunds or credits for flight cancellations, bad weather, or travel disruptions. Please arrange travel insurance for protection.
• Early Checkouts:
  - No refunds or credits are given for early departures.
• Changes to Bookings:
  - Any modifications are subject to availability and the same cancellation terms.
• Refund Process:
  - Approved refunds will be processed within 5-7 business days.
  - Refunds will be issued via the original payment method.
  - Credit card refunds may be subject to bank processing times.

Emergency Procedures

• In case of fire or life-threatening emergencies, dial 111 immediately.
• The evacuation assembly points are located at both ends of the driveway.
• Guests should familiarize themselves with emergency exits and procedures upon arrival.
• Fire extinguishers are available in designated areas—use only if safe to do so.

Wi-Fi & Technology Use

• Complimentary Wi-Fi is provided for guest use.
• Streaming or excessive downloading may result in reduced speeds for all users.
• Illegal or inappropriate internet use is strictly prohibited and may result in disconnection.

By making a reservation, guests acknowledge and agree to these terms.

For any questions, please contact us at info@tairuashores.co.nz.