Terms & Conditions

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Tairua Shores Motel – Terms and Conditions

Securing your reservation means you accept the following terms and conditions:

General Rules

  • Check-in: From 2:00 PM on the day of arrival. If arriving after 8:00 PM, please notify us in advance.
  • Check-out: By 10:00 AM on the day of departure.
  • Smoking Policy: All units are non-smoking indoors. Smoking is permitted outdoors, but please ensure doors are closed to prevent smoke from entering the unit. A cleaning and loss-of-income charge may apply if smoking occurs indoors.
  • Visitors: Guests may have visitors; however, please notify us if they are staying overnight. Visitors must not occupy other guests' parking spaces.
  • Cleanliness & Damages:
    - Units must be left in a reasonably clean and tidy condition.
    - Excessive cleaning, damage to carpets, furniture, or fittings may result in additional charges, including a cleaning fee equal to one night’s stay and/or partial or full repair costs.
    - A security hold may be placed on credit cards at check-in to cover potential damages.
  • Noise & Quiet Hours:
    - Quiet hours are from 9:00 PM to 8:00 AM.
    - Excessive noise, loud music, parties, or disruptive behavior is strictly prohibited at all times.
    - Multiple noise complaints may result in immediate eviction without a refund.
    - A penalty fee of one night’s stay may be charged for severe disturbances.
  • No Functions or Parties:
    - Bookings are strictly non-event stays.
    - Any unauthorized functions or parties will incur an automatic charge of at least one additional night’s stay.
  • Illegal Drugs:
    - The use or possession of illegal drugs is strictly prohibited.
    - Evidence of drug use may result in immediate eviction without a refund and may include additional testing and cleaning charges.
  • Vehicle Parking:
    - Parking is at the guest’s own risk.
    - Please lock your vehicle and avoid leaving valuables inside, as the motel is not responsible for theft or damage.
  • Children: Parents and guardians are fully responsible for their children at all times.
  • Pets: Pets are not permitted on the premises.

Reservation Policies

  • Booking Confirmation:
    - Once a booking is made, you will receive a confirmation email.
    - Please review all details and contact us immediately if any changes are required.
  • Payment & Credit Card Policies:
    - The total accommodation cost is due upon check-in.
    - We accept:
      * Bank deposits
      * Cash (NZD only)
      * Credit cards (Visa, Mastercard, Union Pay) – 1.5% surcharge
      * American Express – 3.5% surcharge
    - A valid credit card must be provided at check-in to cover incidentals or any additional charges.
    - If you do not have a credit card, a security deposit may be required.

Liability & Disclaimer

  • Guest Responsibility:
    - Tairua Shores Motel is not liable for any personal injuries, accidents, damages, losses, or theft of personal property during your stay.
    - Guests accept full responsibility for their safety and belongings.
  • Use of Facilities:
    - All facilities (including recreational areas) are used at the guest’s own risk.
    - The motel is not responsible for injuries or damages resulting from their use.
  • Accuracy of Information:
    - While we strive to provide accurate information on our website and promotional materials, we do not guarantee its completeness or timeliness.
  • Travel Insurance:
    - Guests are strongly encouraged to have travel insurance to cover unexpected cancellations, medical emergencies, or other disruptions.

Cancellation Policy

  • For bookings of fewer than 3 rooms:
    - Cancellations outside of the free cancellation period (3 days prior to check-in date): No charge.
    - Cancellations within the free cancellation period: Full payment charged.
    - If we can re-sell the room, we may offer a refund (minus a $20 admin fee).
  • No-Show Policy:
    - If you do not check in by midnight on the day of arrival and have not contacted us, your reservation will be considered a no-show, and the full booking amount will be charged.
  • Flight Cancellations & Weather:
    - We do not issue refunds or credits for flight cancellations, bad weather, or travel disruptions. Please arrange travel insurance for protection.
  • Early Checkouts:
    - No refunds or credits are given for early departures.
  • Changes to Bookings:
    - Any modifications are subject to availability and the same cancellation terms.
  • Refund Process:
    - Approved refunds will be processed within 5-7 business days.
    - Refunds will be issued via the original payment method.
    - Credit card refunds may be subject to bank processing times.

Emergency Procedures

  • In case of fire or life-threatening emergencies, dial 111 immediately.
  • The evacuation assembly points are located at both ends of the driveway.
  • Guests should familiarize themselves with emergency exits and procedures upon arrival.
  • Fire extinguishers are available in designated areas—use only if safe to do so.

Wi-Fi & Technology Use

  • Complimentary Wi-Fi is provided for guest use.
  • Streaming or excessive downloading may result in reduced speeds for all users.
  • Illegal or inappropriate internet use is strictly prohibited and may result in disconnection.

By making a reservation, guests acknowledge and agree to these terms.

For any questions, please contact us at info@tairuashores.co.nz.

 

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